Troubleshooting 503 (Backend Fetch Failed) errors

If the length of cache tags used by Magento exceed Varnish’s default of 8192 characters, you can see HTTP 503 (Backend Fetch Failed) errors in the browser. The errors might display similar to the following:

Error 503 Backend fetch failed
Backend fetch failed

To resolve this issue, increase the default value of http_resp_hdr_len in your Varnish configuration file as follows:

  1. As a user with root privileges, open your Vanish configuration file in a text editor:

    • CentOS 6: /etc/sysconfig/varnish
    • CentOS 7: /etc/varnish/varnish.params
    • Ubuntu: /etc/default/varnish
  2. Search for the http_resp_hdr_len parameter.
  3. If the parameter doesn’t exist, add it after thread_pool_max.
  4. Set http_resp_hdr_len to a value equal to the product count of your largest category multiplied by 30. (Each product tag is about 21 characters in length.)

    For example, setting the value to 64000 should work if your largest category has 3,050 products.

    For example:

    -p http_resp_hdr_len=64000 \

    A snippet follows:

    # DAEMON_OPTS is used by the init script.
         -f ${VARNISH_VCL_CONF} \
         -p thread_pool_min=${VARNISH_MIN_THREADS} \
         -p thread_pool_max=${VARNISH_MAX_THREADS} \
         -p http_resp_hdr_len=64000 \
         -S ${VARNISH_SECRET_FILE} \
         -s ${VARNISH_STORAGE}"