Troubleshooting

The troubleshooting topics help to resolve specific issues with your Magento Commerce Cloud project. Before submitting a Support ticket, check the following:

• Verify your credentials
• Review the log files
• For help with deployment errors, check the Error message reference for ece-tools
• On Pro Staging and Production environments use the New Relic Logs service to view and analyze aggregated log data. See New Relic services.
• Search for relevant content in the Magento Commerce Cloud documentation
• Search the Magento Help Center troubleshooting articles, FAQ, and Tech resources

If you still require technical support, you can create a Support ticket through the Project Web Interface:

1. Log in to the Magento Help Center.
2. In the upper right-hand corner of the Magento Help Center, click Submit a Ticket.
3. Fill out the support ticket form and attach any helpful documentation, such as screenshots or notes.
4. Click Submit.

See the Submit a support ticket article in the Magento Help Center for detailed instructions.