Magento 2.0.18 is the final 2.0.x release. After March 2018, Magento 2.0.x will no longer receive security patches, quality fixes, or documentation updates.
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The troubleshooting topics help to resolve specific issues with your Magento Commerce Cloud project. Before submitting a Support ticket, check the following:

  • Verify your credentials
  • Review the log files
  • Search for relevant content in the Magento Commerce Cloud documentation

If you still require technical support, you can create a Support ticket through the Project Web Interface:

  1. Log in to your Magento Cloud account.
  2. On the Support Tickets tab, click Create Ticket. Or you can submit a ticket from your project view by clicking Support > Submit ticket from the top menu.
  3. Fill out the support ticket form and attach any helpful documentation, such as screenshots or notes.
  4. Click Submit.